Vision & Values »
Our vision is to provide all our customers with only the very best plumbing products available, so we call it Spartan “SUPERIOR QUALITY!"
Quality
Spartan does enjoy a hard earned reputation for outstanding quality that has been built over years with continual good work in our industry. With a culture of continued improvement we have now developed an internal Quality Program that is the envy of our Industry.
Before any Spartan product is allowed to leave our warehouse every product batch is put through a rigorous quality process of up to 20 individual checks and tests.
We put our name on every single product to verify that it is a “Spartan” product and is therefore of Superior Quality.
And because our products are of this Superior Quality we can back them up further with a 100% warranty against manufacturing defects.
Our goal is to ensure that you, our valued Spartan customer, can be totally confident that when you buy a product with Spartan branding you will never be let down, because you are always buying Superior Quality!
Superior Performance
We are committed to building a customer focused business that will always strive to deliver a Superior Performance across every facet of our business relationship with you.
We ask in return from you that we have your valued support as we deliver to you our own Industry leading level of Superior Performance.
So what exactly does this mean for you, our valued customer.
It means that you get from Spartan every time:
Delivery In Full – No “Out of Stocks”,
On Time – no late deliveries, and
On Spec - what you order is what you get – no mistakes.
We call this DIFOTIS and we measure this every day to ensure we lead our market with our customer service.
Attitude
Our Promise to you is Complete Customer Satisfaction.
We know that we have to stand out from the rest and in a way that is both meaningful and measurable to you. We understand that all you, our customers, are busy within your own businesses; therefore we will understand your individual needs and ensure that doing business with Spartan is easy.
We certainly strive to get it right the first time, every time. However we do not claim to be perfect so if make a mistake we will fix it, and quickly!